Free Web Hosting by Netfirms
 Web Hosting by Netfirms | Free Domain Names by Netfirms

INTERNET BANKING SURVEY

(For Singapore Local Bank Account Holders and Non users of Internet Banking ONLY)
Survey Period: July 2001 - September 2001
Welcome to Internet Banking Survey - About the Survey
Analysis of the Internet Banking Survey - Results

SECTION 1

  1. How often do you visit your bank?   
  1. How often do you use the ATM?   
  1. Which of the following bank(s) do you have account(s) with? (There can be more than 1 selection)

POSB   OUB   UOB   OCBC   DBS   Keppel   None

  1. On the average, how many banking products do you currently use or will be using?
  1. My primary means of access to the Internet is from:
  1. I have been using the Internet for ...   
  1. How frequently do you use the Internet?   
  1. How much time do you spend daily on the Internet?   
  1. To what extent do you use the Internet to perform different tasks? (eg. email, gather information, FTP, download software etc)

        Not at all                                                                                                       To a great extent
         1             2             3             4             5             6             7

  1. To what extent do you agree or disagree with the following statements:
  1. I consider myself skilled at using the Internet.

Strongly Disagree                                                                                                    Strongly Agree
         1             2             3             4             5             6             7

  1. I consider myself knowledgeable about good search techniques and can find what I want on the Internet.

         1             2             3             4             5             6             7

  1. I know more about using the Internet than most users.

         1             2             3             4             5             6             7

SECTION 2

Please select the responses that best describe how you feel about the presentation of Internet banking websites.

    11a. Instructions on the websites must be clear and comprehensible.

Strongly Disagree                                                                                                    Strongly Agree
         1             2             3             4             5             6             7

    11b. Websites should process my transactions promptly.

         1             2             3             4             5             6             7

    11c. Website should provide for communication with service personnel if I have a problem.

         1             2             3             4             5             6             7

    11d. Websites' displays should be able to customize to my preferences.

         1             2             3             4             5             6             7

    11e. Websites should be interactive.

         1             2             3             4             5             6             7

    11f. Websites should not take too long to display any page.

         1             2             3             4             5             6             7

  1. Please indicate your opinion on the usefulness of Internet banking products and services.

        Not at all useful                                                                                                       Very useful
         1             2             3             4             5             6             7

 

  1. Please indicate the extent to which the following criteria are important to you in choosing an Internet bank.
    Not at all Important           Very Important
a Familiarity and reputation of the bank 1 2 3 4 5 6 7
b Ownership of the bank - Local/Foreign 1 2 3 4 5 6 7
c Size of the bank 1 2 3 4 5 6 7
d Variety of services offered by the bank 1 2 3 4 5 6 7

 

14. Please select the appropriate responses that best describe your perceptions of Internet banking.

    Strongly Disagree           Strongly Agree
a Internet banking makes it easier  for me to conduct my banking transactions. 1 2 3 4 5 6 7
b Internet banking gives me greater control over my finances. 1 2 3 4 5 6 7
c Internet banking allows me to manage my finances more efficiently and effectively. 1 2 3 4 5 6 7
d Internet banking is a convenient way to manage my finances. 1 2 3 4 5 6 7
e Internet banking is compatible with my lifestyle and working style. 1 2 3 4 5 6 7
f Internet banking fits the way I manage my finances. 1 2 3 4 5 6 7
g Using Internet banking requires a lot of mental effort. 1 2 3 4 5 6 7
h Using Internet banking can be frustrating. 1 2 3 4 5 6 7
i I want to be able to use Internet banking on a trial basis to see what it can do. 1 2 3 4 5 6 7
j I want to be able to try Internet banking for at least a month. 1 2 3 4 5 6 7
k I am confident over the security aspects of Internet banking in Singapore. 1 2 3 4 5 6 7
l Information concerning my Internet banking transactions will be known to others. 1 2 3 4 5 6 7
m Information concerning my Internet banking transactions can be tampered with by others. 1 2 3 4 5 6 7
n The Singapore government endorses Internet commerce and is active in setting up facilities to enable Internet commerce. 1 2 3 4 5 6 7
o The Singapore government promotes the use of Internet for commerce. 1 2 3 4 5 6 7
p Advances in Internet security technology provides for safer Internet banking. 1 2 3 4 5 6 7
q Faster Internet access speeds is important for Internet banking. 1 2 3 4 5 6 7

 

  1. I am confident of using Internet banking...
    Not at all Confident           Extremely  Confident
a. even if I only have the online instructions for reference. 1 2 3 4 5 6 7
b. even if there is no one around to guide me. 1 2 3 4 5 6 7
c. even if such a system is new to me. 1 2 3 4 5 6 7

 

  1. My decision to adopt Internet banking is likely to be influenced by my :
    Strongly Disagree           Strongly Agree
a. Friends 1 2 3 4 5 6 7
b. Family 1 2 3 4 5 6 7
c. Colleagues/ Peers 1 2 3 4 5 6 7

 

  1. To what extent would you be interested in using Internet banking if it is available?

Not At All Interested                                                                                              Very Interested
         1             2             3             4             5             6             7

 

  1. If Internet banking is available to you, how likely would you adopt it in the next:-
    Very Unlikely           Very Likely
a. 6 months 1 2 3 4 5 6 7
b. 12 months 1 2 3 4 5 6 7
c. 18 months 1 2 3 4 5 6 7

SECTION 3: Your Profile

Name:      (Optional)                Gender:   

email:                                             Age:   

Education:                                      Current profession:   

Average monthly income:   

Thank you for your participation.